Contact
Contact Us
Have a question about your order, your subscription, or the Tailspan protocol? We're here to help.
Email us at: info@trytailspan.com
We respond to all inquiries within 1 business day, Monday through Friday.
Order Support For questions about your order status, shipping, or delivery, please include your order number in your message and we'll get it sorted as quickly as possible.
Subscription Management To pause, skip, or cancel your subscription, log into your account portal or email us and we'll take care of it for you.
Refund Requests We offer a 90-day money back guarantee. No forms, no hassle. Just email us with your order number and we'll process your refund within 3 to 5 business days.
Dosing Questions If you have questions about the correct dose for your dog's weight or breed, email us and we'll get you the right information.